Store Policy
Terms & Conditions – Harrison Richmond
Article 1 – Definitions
In these Terms & Conditions, the following definitions apply:
Business/Store: the online shop Harrison-Richmond.com to which these terms apply.
Customer: the consumer who enters into an agreement with the Business.
Agreement: the purchase agreement concluded via the online shop.
Product: any item ordered by the Customer.
Article 2 – Applicability
These Terms & Conditions apply to every offer, order, and agreement made through our online store. By placing an order, the Customer expressly agrees to these terms.
Article 3 – The Offer
All product descriptions aim to be as clear and accurate as possible. Images and specifications are provided for illustration purposes and may differ slightly from the actual product. Colors, sizes, and details may vary. By placing an order, the Customer acknowledges these possible variations.
Article 4 – The Agreement
An Agreement is established once the Customer places an order and payment has been received. The Customer will receive an order confirmation via email, which serves as the official proof of purchase. No separate invoices are provided.
Article 5 – Cancellations
Orders can only be canceled if they have not yet been processed. If a cancellation request is made after the order has been placed, a cancellation fee of 20% of the total order value will apply. Once the order has been shipped or is in transit, cancellation is no longer possible.
Article 6 – Delivery
The standard delivery time is 4–8 business days. During peak seasons such as holidays or sales promotions, delivery may take longer. Delays caused by carriers are outside the responsibility of the Business. Delivery will be made to the shipping address provided by the Customer. Incorrect or incomplete address details are the responsibility of the Customer and may cause delays or failed delivery.
Article 7 – Returns & Right of Withdrawal
The Customer has the right to return a product within 14 days after receipt. Returns must be sent to our warehouse in China at the following address:
Return Address:
Wang Maoqin
Lane 1177, Jianlan Road, Meixu Street
Yinzhou District, Ningbo
315100 Zhejiang, China
Tel: +86 15314571683
All return shipping costs are fully at the Customer’s expense (average cost: $30–$40).
The Customer must provide a valid tracking number; without tracking proof, no refund will be issued.
The Customer must declare a low customs value (e.g., $10) to avoid additional fees or seizure.
If customs duties are required for clearance, the Business will not accept the return, and no refund will be issued.
Refunds will only be processed after the returned product is received and inspected at our return facility in China.
Article 8 – Alternative Solutions
Instead of a return, the Business may offer the Customer a partial refund between 10% and 40% of the purchase price, depending on the situation. If the Customer accepts this option, the right to a full refund expires, and the Customer keeps the product.
Article 9 – Complaints & Disputes
Complaints will be reviewed within 14 days. In case of payment disputes or chargebacks, the Business relies on these Terms & Conditions as proof of the agreed return and refund policy. The Customer acknowledges that:
Delivery times are indicative and depend on carriers and customs,
Return costs and risks lie entirely with the Customer,
Refunds are only granted after receipt of the return shipment or upon agreement of a partial refund.
Article 10 – Liability
The Business is not liable for delays, loss, or damage caused by carriers or customs. The Business is also not responsible for failed deliveries due to incorrect or incomplete address details provided by the Customer. Any liability is strictly limited to the value of the order.
Article 11 – Force Majeure
In cases of force majeure, including but not limited to strikes, natural disasters, pandemics, or transportation issues, the Business has the right to dissolve the Agreement or suspend delivery without being liable for damages or compensation.
Article 12 – Governing Law
These Terms & Conditions are exclusively governed by the laws of the United States of America.